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Callvoice Communications Co.,Ltd.

W
elcome to Callvoice Communications Co.,Ltd. We are the Turn-Key Solution Provider of Total Customer Relationship Management System. To serve the best solution responding to our customers’ requirements, we have analyzed, designed, planned, implemented and provided outsource operation services and support to take care the customers’ total system. These enable customers to launch advanced value-added-serviced to increase the competitive edge and generate new revenue.

For over 15 years in the Customer Telephony Integration Business in Telecommunications industry,we always keep updated for technologies with strong support from our strategic partners of world-class products and recommend the best solution for our valuable customers in order to Maximize the Customer Satisfaction as our final goal.

 

Our Team

 At Callvoice Communications Co., Ltd., we work our best in each department and division.
Our members are working as the family members. We do our work as a team. We are proud to say that Each member tries so hard in doing their best work. This is not only for the internal relation but also in the co-operation with partners and customers. There were many activities and events that we had done along with partners for years. . It leads us to develop the relationship between the customer and the organization.
To achieve the goal, our members must develop themselves to be more effective. They have to be trained in order to increase their capabilities. And the success will come because they do their job at goodwill.
From this personality, Callvoice's people always have eager for success. They are the part of success that connects the organization and customer via new technology innovations.

 

 Vision

Callvoice Communications Co., Ltd. was established since 1991, with the objective of being
"The leader of the enterprise provider in Thailand and Southeast Asia. From the beginning, it's more than 15 years of experience in telephony business, we are proud to say that we're attempting to accomplish our goal all the time. We work so hard in order to make a new technology innovation.  

By the time, we adapted ourselves to the nature of business for the high efficiency in the world of communication. Especially, we have contributed ourselves to support the customer and partner by leading to the success.

Moreover, our internal relation management is a part that we always concern. We encourage all of our employees to work for their best; we have to think philosophy that they are our family. We believe that powerful function in doing business nowaday has come from the energetic working which is derived by our family member. This will carry on our best competitive works in order to lead customer, partner and the organization to the prosperous future. The new era is coming the era of "Connecting Innovation".

 Mission

To reach the highest goal ,we strive to develop and create the new technology for the purpose of responsiveness to the increasing in Thai market's demand. Our best support in delivering add-value software for enterprise, especially, by using CTI and IVR technology. These technologies are well known and applied to daily operation in the organization.

Today we have a lot of customer and the major customers come from the government and enterprise sectors. Therefore, we will never give up in developing and discovering the powerful technology. We will be a part of the customer and partner success by bringing connecting innovations.

Alliance

Callvoice has the marketing strategy in doing business along with our value customer or alliance. Fortunately, the market grows expansion year by year, especially, Customer relation business and Telecommunication sector. We provide the best solution to the Call Center. Now, the customers have grow to the enterprise organization. From this point of view, there is not only above sectors that the company will be focused but also the other sectors too. We are keeping on developing and focusing for innovate software solution. According to our innovation, we will be the best solution provider of the customer and alliance.

Milestone

2009 – NOW

  • Open platform to new media (Video and Social Network)
  • Software as a Service (SaaS) : Fax2mail
  • Gplus Adapter for Siebel CRM
  • Customer Feedback Management
  • Hosted PBX and Office Mobility for TDM AND IP Platform
  • Thai TTS and ASR partnering with Nuance

2005 – 2008

  • IP Multimedia Contact Center Solution, Live Video Contact Center Agent
  • Impact 360° Workforce Management
  • Hosted PBX and Office Mobility for TDM and IP Platform
  • Intelligent IP IVR Portal by Genesys Solution
  • Fax over IP Solution
  • IP Recording and Quality Monitoring Solution (Witness QM)
  • Turn-Key Solution Provider of Total Customer Relationship Management
  • Multimedia Contact Center Solution for Mobile Operator

2001 – 2004

  • Self-Service IVR Solution on SS7 Platform for Mobile Operator
  • Outbound IVR Solution for Fixed-Line Telephone Operator
  • Audio Text Solution for 1900 Service Provider
  • Internet Contact Center Kiosk
  • Multimedia Logger (Googa)
  • Enterprise Fax Solution
  • Focus on Call Center Solution (Premier Partner with Genesys)