Dtac officially opens the new dtac house

Mr.Wera Thamjarat,Managing Director and Mr.Thanit Thamjarat,Professional Service Director of Callvoice Communication Co.,Ltd. congrate to Dtac in occasion of dtac opens its new “dtac house” in Chamchuree Square on Wednesday 9th September 2009

09/09/09 is the internationally auspicious day when dtac opens its new “dtac house” in Chamchuree Square building to welcome the press, VIPs and partners officially for the first time after having its 3,200 staff members bid farewell to Chai building and many other buildings and leading them to the dtac house in Chamchuree Square building on Phaya Thai road on June 29, 2009.

The decision to gather staff members from 6 buildings to be under the same roof at the dtac house is in line with the “dtac way” that acknowledges the importance of being a strong organization in which all members share the same goals, have positive attitudes and are ready to adapt to the ever-changing world. Besides, there are quite many limitations in the old buildings when it comes to future business expansion.

dtac had used Chai building as its stronghold since 1999 and had rented space in many other buildings in Bangkok. Then it employed a workforce of only 700. Ten years later, in 2008, the number of dtac people grew to nearly 6,000. It was difficult for dtac to cope with fierce competition nowadays due to many limitations including limited space, coordination among units that were located far apart from one another, transport among those buildings and gatherings for activities of the organization.

Therefore, in 2008, or just a year ago, dtac started its project to relocate its headquarters and many offices that were scattered in different buildings to Chamchuree Square building for 5 main reasons.

The 5 reasons why it must be the “dtac house”

Productivity – 6 to 1
Pulling resources from six different buildings to be under the same roof will improve teamwork and speed up coordination and services to meet customers’ demands.

Enhance dtac Creativity
Office space will no longer limit the work of dtac people. All over the office of the dtac house, Wi-Fi signals and facilities are available and thus enable staff members to sit and work anywhere. They need not stay only at their desks but can carry their laptops to work in any area within the office. Without monotony, staff can work happily in pleasant atmospheres and consequently are always inspired to create new ideas. Desks and chairs were ergonomically designed to suit different jobs of staff members. There is also the recreation floor where staff can relax and spend their time after work in their own styles.

Employees Come First
dtac provides staff with special areas to feel at ease even during working hours. Apart from joyful atmospheres, the dtac house also arranges for some areas of supplementary functions to make its staff feel warm and secured. These include a meditation room, a prayer room, a breastfeeding room and a playroom.

World-class SOC
Not only do dtac people have a new house, dtac customers have the Service Operation Center (SOC) which streamlines network and service management. The center is manned 24 hours a day by dedicated team of technicians who are ready to maintain the network and coordinate right solutions right away to assure a high level of service quality

The Most Efficiency Investment in Southeast Asia
dtac opted to look for its new house when the economy had yet to recover, so it received the best quotations and conditions from contractors. During the recession of the construction sector, contractors did their best in spending their time and exploiting their human resources to realize the dtac house. Consequently, the new headquarters project was completed very quickly and required the lowest decoration cost among offices of the same class in Southeast Asia. The decoration cost about 450 million baht, or only 7,357 baht per square meter, and over 80% of decoration materials were locally made.

dtac house is located on the 22nd – 41st floors of Chamchuree Square building and has 61,160 square meters of usable space. Its Common Floors for all staff members are on the 32nd floor (the Lobby), the 33rd floor (the Business Center), the 34th floor (the Training Center), and the 38th floor (the Creativity Floor).

5 highlights of the dtac house

1. Play & Learn

The Common Floors are open for all staff members to meet and party. There are areas where they can have small meetings, receive guests, and have coffees, juices and ice cream. There are a shop of dtac and Happy products, areas for activities and exhibitions. The open office is open to initiatives, supports the exchange of ideas and is free of partition. All areas in the dtac house are intended to inspire staff members to produce new ideas and let them change their working and meeting environments. Staff members can also ease their tension by enjoying the slide that slopes from the 32nd floor on to the 31st one.

2. Healthy Workplace 

Desks and chairs were ergonomically designed. Decorations are hygienic and safe for air inside the office. Moreover, dtac people can spend their time after work on the Creativity Floor (the 38th floor) to meet, party, and exercise in their favorable styles. dtac encourages its staff to keep fit with an indoor running track, fitness equipment, pool and table tennis tables, and an indoor futsal field. Staff can also enjoy views, outdoor yoga and aerobics sessions, band rooms, karaoke rooms and game machines. 

3. Green Office

dtac takes environmental protection seriously. Its carpets were made of the recycled parts of water bottles. Its window panes were made from insulated glass to screen out outside heat and thus relieve the burdens of air-conditioners. The new office is lit with energy-saving T5 bulbs which are the best energy-saving choice of light bulbs nowadays. Lifts are of the “Mel Eye” system which saves energy by calculating their upward and downward movements efficiently.

4. Humble Management Office 

The dtac house dedicates most of its space to staff members. The offices of the executives who often go out for missions and rarely sit at their desks are not decorated better than the offices of general employees and only take up as much space as it is necessary.

5. World Class SOC 

The other highlight of which dtac is proud to present to all customers is its Service Operation Center (SOC) which was designed especially to efficiently approach, control and solve problems and follow up solutions. dtac has developed the DSMART program that enhances the efficiency of its network and service quality. The center is operated by the technicians who are ready around the clock to take charge of and solve the problems that are too complicated for customer service staff to handle. The main objective is to speed up solutions to problems and improve the efficiency of the network and services for the best customer experience.