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 3G Contact Center Solution
What is 3G? – or 3rd generation – technology supports the broadband,packet-based transmission of text, multimedia data – such as audio, video, and digitized voice – at a high data rate. It will greatly enhance the next generation of mobile communication serviced,providing always-on connectivity to phones and other wireless communications, regardless of time and places.For Thailand.3G will be a new challenge. With long wait for 3G Network, and price of 3G mobile’s decreasing, people can access to 3G easier than other countries. Then 3G is the new way to approach new business and create new service. With 3G,people can communicate in video. People can connect to each other with video call. This make people easy to communicate and get closely and more personally.
IVVR IVVR (Interactive Voice and Video Response), or “visual IVR”. As a 3G Application Service Provider,we bring a new experience and value to customer by combining the familiar voice-based IVR self-service with video to create a new level of customer self-service. This allows a caller to interact with a real-time video stream by pressing DTMF buttons on a handset or even speech recognition.
IVVR applications are typically delivered to a mobile handset via a 3G Video Call and are therefore compatible with all 3G video enabled handsets – unlike Java based applications which need to be targeted and tested on multiple handset types.
IVVR is a very efficient and service-driven method for dealing with customer inquiries. Not only do Visual IVRs improve the Average Handle Time of automated transactions by over 50 percent, they are far easier and less frustrating to use.
With IVVR, a customer can find and select a preferred option in seconds,whereas the same process would take at more than minute through a traditional DTMF. IVR from many researched shows that customers get very frustrated with long IVR menus and IVVR is an effective way to overcome customers’ frustration while retaining the business benefits of automation.
Video Contact Center A picture may be worth a thousand word, but 3G video Contact Center has taken service to a new level. Video customer service on 3G phones is just one aspect of the top notch customer experience. Although the 3G mobile phone market developed relatively recently, consumer expectations are already very high, and living up to them has been a significant challenge for all of the providers.
The value of adding video to a contact center is huge, as it personalizes contact with customers and provides organizations with a powerful tool to build customer trust and loyalty.
As a 3G Application Service Provider, we provide Video Contact Center that offers a comprehensive and robust solution that infuses real-time voice and video communication into contact centers.
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