IP Solution is becoming the trend. Following the widespread acceptance of open standards such as Session Initiation Protocol(SIP),many organizations worldwide as well as in Thailand are making the move to IP for more efficient, cost-effective, and beneficial than ever before.

Whether our customers are operating IP environment today, are preparing to migrate, or leverage a mix of traditional and virtual operations, Callvoice Communications together with our strategic partners, the world-class technology leaders, can help ensure smooth transition and extend business value through our proven technologies and effective solutions.

Our major alliances are the proven market leading products on both IP and Traditional Telephony Platform,for example, Multimedia Contact Center Solution, Open-Standard VoiceXML  IVR Solution,Fax Server and Document Delivery Solution, Workforce Optimization Solution, and global brands of Hardware. Therefore, our customers can be confident in the trustworthy and reliable products with professional services and support provided by Callvoice Communications Co.,Ltd.

Our end-to-end basis solutions that fit to each individual needs of customers can be defined into 3 types:

1. Interactive Solution

The interface solution which supports interaction between customers and contact center agent.

• IP Contact Center & IP IVR Solution : Comprehensive, Open software-based solution to manage multiple communication channels to contact center such as Phone, E-mail, Web Chat,SMS, Instant Messaging and even Video Calls Over Mobile Phones with full reporting.
• IPIVR Voice Portal Solution : Open, Software-based solution on VoiceXML, CCXML standard to provide self and agent – assist service to customer, providing touchtone access to applications and CCXML standard to provide self and agent-assist incorporating Thai Advanced Speech Recognition (ASR) and Thai Text to or Speech (TTS) technology
• Fax Solution & Fax over IP Solution : Secure and effective Solution leveraging broadband resource, the Internet and Intranets, for cost-effective voice,fax and data transmissions.

2. Operation Solution

This solution supports daily operation with significant applications. Operational CRM Applications can assist daily operation of contact center agent as well as sales and marketing team, and also supportive back office. While Recording System (for both IP and TDM) with Quality Monitoring Solution can help organization to trace back, examine, and control quality of contact center agents’service.

3. Analyze Solution

Business success not only depends on the operation performance,but also the capability of analysis and further forecast. To improve contact agents’performance, Workforce Management  Solution can help simplify the complex task of forecasting and scheduling while providing insightful performance management and actionable learning capabilities. Also, together with our strategic partner, the Business Intelligence Solution is introduced to customers in planning, organizing, and evaluating for business acceleration and success.

4. Hosting Solution

For decreasing your organization’s fixed-cost to install both hardware and software in Contact Center System,Callvoice Communications propose hosting system for rental.