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IP Contact Center & IP IVR Solution |
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 Every day more and more IT manager for contact center are making the move to IP chasing cost savings, improved performance, increased flexibility and better management control.
The Genesys IP Contact Center Solution offer the freedom to select the hardware infrastructure and contact center applications that best meet business needs today while future proofing your environment for tomorrow. Genesys IP Solution Provides :- Freedom of choice to select the hardware infrastructure and contact center applications
- Integration with leading SIP-based applications giving more vender choices, simplified upgrades and reduced maintenance costs
- Migration to IP at own pace while maintaining current system functionality; no need to rip and replace
- Support for multiple customer service communication channels including Voice, E-mail, Instant Messaging (IM), Chat,Fax
- Full utilization of customer care professionals and experts in branch locations, Remote Offices and Home Agents
- Provide a zero foot print desktop capability for part-time and expert agents
- Leverage the latest interactions like IM, Video and Presence that transform the customer experience
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