Power deeply connected,
Imagine a new world where contact centers run so smoothly that customers feel satisfied after every interaction a world where employees are excited to go to work each day.
The Genesys Cloud solution makes that world possible. Thousands of businesses around the globe use this easy, all-in-one contact center solution to deliver seamless customer experiences.
Create fluid customer conversations across digital and voice channels. Predict and understand customer issues before they escalate — or before they even happen.
Make it easy for agents to resolve issues fast with an intuitive interface. Empower employees to find solutions together with collaboration tools that let them talk, video, chat and search.
Better business outcomes
Seamlessly integrate with Salesforce and other CRM tools to add context to customer journeys. Reduce costs, boost sales and automate routine tasks with Genesys AI.
What Genesys cloud can Do for you
Explore some of the features of Genesys Cloud
Equip your customers to resolve issues faster with speech-enabled IVR. Natural Language Understanding (NLU) lets your customers interact with your system in a way that feels completely natural.
Simplify your customer journeys with conversational voicebots that move freely across interactions and channels. Manage, unify and orchestrate any bot across phone, web chat, mobile messaging and smart speakers.
Give customers 24/7 self-serve assistance with artificial intelligence (AI)-powered chatbots. Handle tasks more efficiently across any digital channel by automating conversations with bots — and make it easy to transfer to an agent while keeping the full interaction context.